Shipping policy

At AROX, we are dedicated to providing a smooth and reliable delivery experience. From the moment you place your order to the moment it arrives, we aim to ensure speed, transparency, and quality service.

Order Processing

All orders are carefully processed within 1–3 business days. During peak periods, processing times may be slightly extended, but we always work to dispatch orders as quickly as possible. Once your order has been shipped, you will receive a confirmation email with full tracking details.

Shipping & Delivery Times

Delivery times vary depending on your location and selected shipping method. On average, orders are delivered within 3–7 business days after dispatch. Local deliveries may arrive sooner, while international orders may take longer depending on customs and courier conditions.

Please note that delivery timelines are estimates and may be affected by external factors such as public holidays, weather conditions, or logistical delays.

Tracking Your Order

Every order includes a tracking number, allowing you to follow your shipment in real time. You will receive tracking details via email once your order has been dispatched.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and preferred shipping option. Any applicable shipping fees will be clearly displayed before completing your purchase.

Customs & Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not controlled by AROX.

Delays & Exceptions

While we strive to meet all estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including courier disruptions or customs processing. In such cases, we appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure a suitable solution.